Who we are
Mirana Labs (“Mirana Labs”, “we”, “us”) designs, builds and supports websites, applications and other digital products. We are responsible for the personal information described in this policy.
- Legal name
- Mirana Labs
- Registered address
- [Registered address]
- Company number
- [Company registration number]
- Privacy contact
- info@miranalabs.com
If you have a question about this policy or how we handle your information, contact us using the details in section 13.
Information we collect
Information you give us
When you send an enquiry through our contact form or email us, we collect the information you choose to provide. This may include:
- your name, email address and company name;
- your current website address and a phone or WhatsApp number, if you add them;
- the services you are interested in, an approximate budget and timeline;
- project details and any other information you include in your message.
Information collected automatically
When you visit the website, our hosting provider records standard technical information such as your IP address, browser type, device, pages requested and the date and time of the request. If we use analytics, it may also collect information about how you use the site. See section 9.
Information from other sources
We do not buy personal information. If someone refers you to us, we may receive your name and contact details from them. [Confirm or remove.]
How we use information
We use personal information to:
- reply to your enquiry and discuss your project;
- prepare proposals, estimates and agreements you ask for;
- deliver, support and invoice the services we agree to provide;
- keep the website secure, available and working properly;
- understand how the website is used so we can improve it, where analytics is enabled;
- meet our legal, accounting and regulatory obligations.
We do not sell personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
Legal bases
Where data protection law requires a legal basis for using personal information, we rely on the following. [Confirm the applicable law, e.g. UK GDPR and/or EU GDPR.]
| Purpose | Legal basis |
|---|---|
| Replying to enquiries and preparing proposals | Our legitimate interests in responding to people who contact us, or steps taken at your request before entering into a contract |
| Delivering and supporting agreed services | Performance of a contract with you or your organisation |
| Website security and technical operation | Our legitimate interests in running a secure, reliable website |
| Non-essential cookies and analytics | Your consent, which you can withdraw at any time |
| Accounting, tax and legal requirements | Compliance with a legal obligation |
How long we keep it
We keep personal information only for as long as we need it for the purposes above.
- Enquiries
- Up to [retention period] after our last contact, unless the enquiry becomes a project.
- Client records
- For the duration of the engagement and afterwards for as long as required by [applicable accounting and tax law].
- Server logs
- [Log retention period set by the hosting provider].
When information is no longer needed, we delete it or anonymise it securely.
Sharing and processors
We share personal information only where it is needed to run our business, and only with providers who are required to protect it. These include:
- Hosting and infrastructure: [hosting provider]
- Email and communication: [email provider]
- Form handling: [form or CRM provider]
- Analytics: [analytics provider, if used]
- Professional advisers such as accountants and lawyers, where necessary.
We may also disclose information if the law requires it, to protect our rights, or as part of a reorganisation or sale of our business, in which case the information would remain protected by this policy.
International transfers
Some of our providers may process information outside the country where you are based. Where this happens, we make sure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses. [Confirm per provider once services are selected.]
Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- receive your information in a portable format;
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email info@miranalabs.com. We may need to confirm your identity before responding. You also have the right to complain to your data protection authority [e.g. the Information Commissioner’s Office in the UK, confirm].
Cookies and analytics
Cookies are small files stored on your device. Essential cookies keep the website working. Non-essential cookies, such as analytics, are only set with your consent.
| Cookie | Purpose | Duration |
|---|---|---|
| [cookie name] | [purpose] | [duration] |
You can control cookies through your browser settings and our cookie preferences. [Complete once analytics and any embedded services are confirmed.]
Security
We protect personal information with measures appropriate to the risk, including encrypted connections, access controls, least-privilege accounts and regular software updates. No method of transmission or storage is completely secure, but we work to keep your information safe and will act promptly if a problem occurs.
Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page. If a change is significant, we will take reasonable steps to let you know.
Contact us
For questions about this policy or your personal information, contact us:
- info@miranalabs.com
- Post
- Mirana Labs, [Registered address]